TERMS AND CONDITIONS

Effective Date: January 01, 2026

1. Introduction
Welcome to KIMSTAR INFORMATION TECHNOLOGY SERVICES (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our Fiber to the Home (FTTH) internet services. By subscribing to or using our services, you agree to be bound by these terms.

2. Services Provided
We provide broadband internet services via FTTH technology. Service availability, speed, and performance may vary depending on location, network conditions, and technical limitations.

3. Subscription and Account

• Customers must provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your account and service details.
• The service is intended for lawful use only.

4. Installation and Equipment

• Installation will be scheduled upon confirmation of subscription.
• Necessary equipment (e.g., modem/router, fiber cable) may be provided by the Company.
• Customers are responsible for safeguarding Company-issued equipment. Damaged or lost equipment may be subject to charges.

5. Fees and Payments

• Customers agree to pay all applicable service fees on or before the due date indicated in the billing statement.
• Billing is typically on a monthly basis unless otherwise agreed.
• A grace period of three (3) days is allowed after the due date.
• Failure to settle the account within three (3) days after the due date will result in automatic service disconnection or termination.
• Reconnection of service may be subject to payment of all outstanding balances and applicable reconnection fees.
• Installation and activation fees may apply where applicable.

6. Service Availability and Interruptions

• We strive to provide continuous service but do not guarantee uninterrupted or error-free connectivity.
• Service interruptions may occur due to maintenance, upgrades, outages, or factors beyond our control.
• Scheduled maintenance will be communicated when possible.

7. Acceptable Use Policy
Customers agree not to:

• Use the service for illegal activities
• Distribute malware, spam, or harmful content
• Attempt unauthorized access to networks or systems
• Engage in activities that may harm network performance or other users

Violation of this policy may result in suspension or termination of service.

8. Termination and Disconnection

• The Company reserves the right to suspend or terminate services for violations of these Terms.
• Customers may request termination subject to applicable notice periods and settlement of outstanding balances.

9. Limitation of Liability

• The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the service.
• We are not responsible for losses due to service interruptions, data loss, or unauthorized access.

10. Privacy
Your use of our services is also governed by our Privacy Policy. By using our service, you agree to the collection and use of your information as outlined therein.

11. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the service after changes constitutes acceptance of the revised terms.

12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Philippines.

13. Contact Information
For inquiries or concerns, please contact us:

KIMSTAR INFORMATION TECHNOLOGY SERVICES
Bokok, Northern Poblacion, San Francisco, Cebu
Email: kimstartechnology@gmail.com
Phone: 09604196088

Acknowledgment
By subscribing to and using our FTTH services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Effective Date: January 01, 2026

1. Introduction
Welcome to KIMSTAR INFORMATION TECHNOLOGY SERVICES (“Company,” “we,” “our,” or “us”). We are committed to protecting the privacy and security of our customers and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in connection with our Fiber to the Home (FTTH) services.

2. Information We Collect
We may collect the following types of information:

• Personal Information: Name, address, contact number, email address, and valid identification details.
• Service Information: Installation address, service plan, IP address, bandwidth usage, and connection logs.
• Billing Information: Payment details, billing address, and transaction history.
• Technical Data: Device information, network performance data, and service diagnostics.

3. How We Use Your Information
We use the information we collect to:

• Provide, operate, and maintain our FTTH services
• Process subscriptions, billing, and payments
• Monitor network performance and ensure service reliability
• Detect and prevent fraud, abuse, or unauthorized access
• Communicate service updates, maintenance notices, and support responses
• Comply with legal and regulatory obligations

4. Sharing of Information
We do not sell your personal data. We may share your information with:

• Service providers and contractors who assist in delivering our services
• Payment processors for billing transactions
• Government authorities or regulators when required by law
• Emergency services when necessary to protect safety or prevent harm

5. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights
Depending on applicable laws, you may have the right to:

• Access and request a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Object to or restrict certain data processing activities

8. Cookies and Tracking Technologies
If applicable, our website or apps may use cookies or similar technologies to enhance user experience and analyze usage.

9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

KIMSTAR INFORMATION TECHNOLOGY SERVICES
Bokok, Northern Poblacion, San Francisco, Cebu
Email: kimstartechnology@gmail.com
Phone: 09604196088

Acknowledgment
By using our FTTH services, you acknowledge that you have read and understood this Privacy Policy.