Effective Date: January 01, 2026

1. Introduction
Welcome to KIMSTAR INFORMATION TECHNOLOGY SERVICES (“Company,” “we,” “our,” or “us”). We are committed to protecting the privacy and security of our customers and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in connection with our Fiber to the Home (FTTH) services.

2. Information We Collect
We may collect the following types of information:

• Personal Information: Name, address, contact number, email address, and valid identification details.
• Service Information: Installation address, service plan, IP address, bandwidth usage, and connection logs.
• Billing Information: Payment details, billing address, and transaction history.
• Technical Data: Device information, network performance data, and service diagnostics.

3. How We Use Your Information
We use the information we collect to:

• Provide, operate, and maintain our FTTH services
• Process subscriptions, billing, and payments
• Monitor network performance and ensure service reliability
• Detect and prevent fraud, abuse, or unauthorized access
• Communicate service updates, maintenance notices, and support responses
• Comply with legal and regulatory obligations

4. Sharing of Information
We do not sell your personal data. We may share your information with:

• Service providers and contractors who assist in delivering our services
• Payment processors for billing transactions
• Government authorities or regulators when required by law
• Emergency services when necessary to protect safety or prevent harm

5. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights
Depending on applicable laws, you may have the right to:

• Access and request a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Object to or restrict certain data processing activities

8. Cookies and Tracking Technologies
If applicable, our website or apps may use cookies or similar technologies to enhance user experience and analyze usage.

9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

KIMSTAR INFORMATION TECHNOLOGY SERVICES
Bokok, Northern Poblacion, San Francisco, Cebu
Email: kimstartechnology@gmail.com
Phone: 09604196088

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Acknowledgment
By using our FTTH services, you acknowledge that you have read and understood this Privacy Policy.